Difficult Situations

• Managing Hot Moments in the Classroom
  
  This article from the Derek Bok Center at Harvard University, describes how to turn difficult discussions into learning opportunities.

• Encouraging Civil Behavior in Large Classes
  
  Mary Deane Sorcinelli, University of Massachusetts Amherst, looks specifically at issues of civility in the large lecture classroom, and offers some preventative measures and practical advice.

• A Referral Guide for Helping Distressed Students
  
  This helpful chapter from TAs as Teachers: A Handbook for Teaching Assistants at UCSB, by Shirley Ronkowski, Ph.D., University of California Santa Barbara, covers topics such as the emotionally distressed student, the substance abusing student, the disabled student and the student needing career direction.

• Strategies for Managing Classroom Conflict

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